Ensuring Operational Excellence with Scalable, Secure & Reliable IT Support
At Innovertiv Solutions, we understand that today’s enterprises need more than just functional IT systems — they need seamless performance, 24/7 support, and the flexibility to scale without disruption.
We act as your extended IT team — proactive, responsive, and committed to delivering value.
Our Managed IT Service Offerings
1. Application Management Services (AMS)
- ● Functional & technical support for SAP, Oracle, Microsoft Dynamics
- ● Incident & problem management
- ● Release management, patching & enhancements
- ● SLA-driven performance and uptime
2. Infrastructure Management
- ● Server & network monitoring (on-premise & cloud)
- ● Backup & disaster recovery management
- ● Endpoint management & patch automation
- ● 24/7 NOC services
3. Cloud Operations (CloudOps)
- ● Public/Private/Hybrid cloud infrastructure management (AWS, Azure, GCP)
- ● Auto-scaling, cost optimization & resource governance
- ● Containerization (Kubernetes, Docker) & orchestration
- ● Cloud-native monitoring & alerting
4. IT Helpdesk & End-User Support
- ● Multilingual Tier 1-3 support desk
- ● Ticketing, call, and remote support systems
- ● Desktop, printer, application & connectivity support
- ● Self-service portals and knowledge bases
5. Cybersecurity & Compliance Monitoring
- ● Endpoint protection, firewalls, and threat intelligence
- ● Vulnerability scanning and patching
- ● Identity & access management (IAM)
- ● Compliance audits and remediation support (ISO, GDPR, SOC2, etc.)
Delivery Models
- ● Remote Support from Innovertiv’s Global Delivery Center
- ● Onsite Support for mission-critical systems
- ● Hybrid Engagements to balance cost and coverage
- ● Staff Augmentation & Co-managed IT
Why Innovertiv for Managed Services?
- ● 24×7 monitoring & resolution with strict SLAs
- ● Certified professionals with domain & product expertise
- ● Tools & automation for proactive issue detection
- ● Customizable support models to fit your business
- ● Proven delivery for startups, SMBs, and large enterprises
